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Biloxi hard rock hotel and casino11/19/2023 We had one of the worst hotel experiences in my life. This hotel and resort has gone downhill since I started visiting it 20 years ago. We were tired and decided to sleep in it that night and cancel the next 2 days and go somewhere else. The dividing door between the shower and bathroom was stuck open and the shower door leaked flooding the bathroom. The lamp shades had stains on them and the room had a musty old smell to it. ![]() The room was terrible, all the furniture was dated, scratched and chipped. We were given a room on the 11th floor that, unfortunately, looked over a parking garage and A/C units. We asked for a room as high up in the Hotel as possible so we could enjoy sunrise and sunsets and view the ocean. So me, in my late 60s, had to make 3 trips hauling our luggage from the parking garage to the room We asked for a luggage cart and was told that they weren’t allowed above the ground floor and was told we would have to use the valet/bellman of which there was none. We checked in to the Hotel after a 9 hour drive from South Carolina and was greeted by a front desk clerk who seemed not to like her work nor did she care about customer needs. ![]()
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